Folders, filtering and moving documents

Where to work

Organise knowledge documents and act on the intended scope.

Step-by-step

1. Open a knowledge base → Documents. Search by name and filter processing status when needed.
2. Create or select a folder in the navigation tree. Check its path before adding documents.
3. Select documents to move and choose the destination folder. For bulk operations, review the selected count.
4. Open the destination, locate the document and check status; a filtered-out document has not necessarily been deleted.

Expected result

Documents appear in the intended folder and filters do not lead to unintended selections.

If it does not work

Missing document: clear filters and check the current folder. Moving a folder does not change content or security labels.